General
Can I connect dripflow.io to multiple pages?
One dripflow.io account will allow you to post to one page per supported social media platform.
Where do the leads from the ‘Lead form’ get sent to?
The form submissions will be sent to the ‘Listing agent 1’ email address as a default.
You can change how this is handled under Profile Settings > My Account > Advanced.
Account / Registration
How do I connect my social media profiles?
During setup wizard or via: Profile Settings > My Account.
You will see options for different platforms, simply click connect and authorise dripflow.
How do I select or change my CRM provider?
You can do this during setup wizard or in Profile Settings > My Account.
Note: If you switch CRM providers, a new email will be sent to your new CRM provider to being uploading the property XML data.
How do I update my FB permissions?
Head over to this article for detailed steps:
Updating Facebook permissions for reviews
Posting
Which listing types can I post using dripflow.io?
Dripflow works with active listings which are ‘For Sale’ & ‘Rental’, this includes residential, commercial, rural & land.
We also have options to control posts for ‘Under Offer’, ‘Sold’ & ‘Leased’.
Sold & Leased are posts which contain graphics dripflow creates. As soon as you mark the property as sold or leased in your CRM, dripflow will post immediately.
For more information about ‘Sold’ & ‘Leased’ graphics, visit the graphics tab in FAQ.
How do I change my post type (Video/Gallery)
This can be accessed via: Settings > Post Settings > Post As. This will affect all future posts.
How do I display my website on posts?
Make sure you have entered your website in the contact info section (Profile Settings > My account).
Then head over to Settings > Post Settings > “Use your website instead of Dripflow link on posts.”
If you are not seeing the checkbox this means you have not entered a website URL in contat info.
Make sure to include the ‘www.’ before your domain so that it can be hyperlinked on Facebook.
What is difference between Drip feed & Accelerated Delivery?
Drip feed is the default & recommended option for your posting. It will post between 1-2 properties per time slow: 9am, 12pm, 3pm, 5pm, 7pm.
Accelerated delivery will post all your listings as they arrive with 15min breaks in between.
Can I use my own video for posts?
Yes, make sure you enter the video url into your CRM in the video link field.
We currently support youtube & vimeo reposting.
Can I post manually?
Yes, this can be achieved via ‘My Listings > For sale/For rent > click your property > Upload to social
Is there a limit on how many listings I can post?
Limits apply per plan, review our pricing page for more info.
How do I pause my posting?
Settings > Post Settings > Pause auto posting
Ads Module
Where does the ad spend come from?
Dripflow connects with your business manager, so all your ads are charged to payment method specified in you business manager account.
Is there a setup fee?
No, dripflow does not charge a setup fee for your campaigns.
Does dripflow take a % of the ad spend?
We do not take a % of your ad spend.
What if I need to make changes and I cannot access my dripflow account?
All ads are created inside your business manager account, you can access these at any point to make changes / pause / cancel ads.
Will I get reports on the performance of the ads?
Yes, reporting is provided inside dripflow & you can also access this in your business manager account.
Video Creation
How do I create Videos for my posts?
Once you create a property in your CRM, this information will be passed to dripflow.io and we will automatically create a video for your property. You can also navigate to a specific property, open it and click ‘Download Video’ to download the video to your device.
How can I customise the video creation for my property videos?
Login, click on ‘Video Creation’ and select your primary colour and the music you wish to utilise for the creation of your videos. Dripflow.io use the primary colour you’ve selected for certain elements in the video in order to help match the videos to your brand and it will also cycle through the music when creation the videos. If you wish to use just one audio file for all videos, please only select / ‘tick’ on music option.
Can I share this video to other platforms outside of dripflow.io?
Yes. Login, Select your category (For Sale or For Rent), select your property and click ‘Download Video’. This will initiate the video to download to your device. You can then share this video to other platforms.
Graphics & Reviews
How do I create property graphics?
To edit your dynamic templates clicks Settings (left sidebar on desktop or burger menu icon on mobile) > Graphics Settings.
Here you will be able to customise your designs for your listings, these dynamic templates will be used to create graphics for all your properties. To access the actual property graphics you can click ‘My Listings’ > For Sale / For Rent and click on the property.
How do I create review graphics?
First you will need to make sure that your Facebook permissions are up to date, see this article for a step by step guide:
https://dripflow.io/updating-facebook-permissions-for-reviews/
Next, customise your design & import the reviews, here is a step by step guide: https://dripflow.io/how-to-import-create-review-graphics/
How to download story graphics
Click ‘My Listings’ on the left hand sidebar > For sale / For rent > Click on the property.
The images are below. You can either click download to download both images or press on the image and you will see a popup to download the story image separately.
